FAQs

You can reach us anytime through the chat icon on our website, or email us at [email protected].

We’re here to help with anything from order questions to design support, real humans, no bots.

dappas makes branded packaging easy. 

We help small and medium businesses create premium packaging, fast, affordable, and without the usual headaches.

With dappas, you can create high-quality unique packaging in just a few clicks. Use our free AI-powered tools to design like a pro (no agency needed). We offer convenient minimum quantities, transparent pricing, and reliable, on-time delivery.

All our products are proudly made in the USA.

We offer custom-branded packaging like boxes, coffee cups, stickers, tissue paper, and flexible pouches for businesses across food, events, and e-commerce.

We’re always expanding our selection to give you more ways to create standout packaging, without the complexity. 

Stay tuned by joining our mailing list!

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay, as well as Shop Pay, PayPal, and Google Pay.

Our pricing is based on three things: the product you choose, the material, and your order quantity. No hidden costs. No surprises.

Shipping is calculated separately at checkout based on the size of your order.

We currently charge sales tax on all orders placed through our website. If you have a valid tax exemption certificate, you can email it to [email protected] and we’ll mark your account as tax-exempt for future orders.

For past orders where sales tax was charged, we’re unable to issue a refund, but you should be able to claim it back from your state’s tax authority.

We currently ship to addresses within the United States, excluding the following states and regions:

• Hawaii

• Louisiana

• Maryland

• Vermont

• Washington, D.C.

We’re working to expand our coverage! If you're located in one of these areas, please reach out to let us know you're interested.

Delivery times vary depending on the products you order, but we aim to deliver everything within 10 to 21 business days from the date your order is placed.

Once your order is confirmed, you'll receive email updates with estimated delivery windows and tracking links. 

If you’ve ordered multiple items, they may ship separately and you’ll receive a separate shipping confirmation and tracking email for each item as it goes out.

Yes! we offer sample boxes on our website that you can order anytime.

These samples are designed to help you get a feel for the material, size, and quality of our products.

Please note: sample boxes are not customizable and won’t show your own branding or design.

Because every dappas order is custom-made just for you, we’re unable to accept returns or offer refunds for a change of mind. 

To help you feel confident before ordering, our platform gives you a detailed preview of your design. And if you need extra guidance, our support team is always here to help. However if there is a quality issue with the item or is not as you expected. 

Please contact us through live chat or email us at [email protected] within 5 business days, letting us know what’s wrong with the item and sharing a quick photo. This helps us understand the issue and resolve it for you faster.

Yes! You can design your cups directly from your mobile phone. Our design tool works right in your phone's browser at dappas.com.  You can upload your logo, add text, and preview your design before ordering, all from your phone.

You can upload your logo and our free AI design tool will create custom packaging designs for you. Simply explain the theme or vibe that you'd like, and we’ll generate a selection of amazing designs for you to choose from. No design skills needed!

For best results, upload your logo as a vector file (PDF or SVG) for perfect scaling at any size. If you don’t have a vector version, a high-resolution image (300 DPI) works as a great alternative. 

We recommend using a logo without a background or with a transparent background, so it stays seamless on any surface.

Kindly note: At this time you can't upload your own designs / templates.

Yes! You can save your designs and come back to them anytime—no checkout required.

When designing a product, simply click the heart icon to save it to your account. Saved designs are stored under Saved Items, making it easy to revisit, edit, or purchase later.

To find your saved designs:

1. Log in to your account.
   

2. Open your profile and click Saved Items.

3. Select a design to continue editing or add it to your cart when you’re ready there’s no need to start over; you'll pick up right where you left off, re-order, and make adjustments.

If you ever run into an issue with the design tool itself, our team is available through live chat to help.

Our online design tool is built to show you the final proof, what you create is exactly what you’ll receive! There’s no extra review or digital confirmation step needed. 

If we notice any problems with your design after you place your order, we’ll contact you before starting print to make sure everything is right.

We’ll keep you in the loop every step of the way. You’ll get email updates when:

• Your order has been placed.
• Your order is confirmed.
• Your order is ready and shipped, with a tracking link included.

For orders with multiple items, you’ll get separate updates and tracking for each one, as your items may be produced at different times.

As soon as your order ships, we’ll send you an email with a tracking link for every item on its way. You can follow each shipment directly on the carrier’s website (like UPS) using the link provided.

If you ordered multiple items, you’ll receive separate shipping notifications and tracking links for each one.

You can request changes like updating quantities before your order is confirmed. If you’d like to make changes to your design, we’ll need to cancel the order so you can start fresh with a new one.

To request a change, contact us as soon as possible through our live chat or email us to [email protected] and our team will help you promptly.

Once your order is confirmed and production has begun, we’re unable to make further changes.

Shipping is calculated separately from item prices and appears as its own line at checkout. Your final total includes both the item subtotal and shipping cost.

You can upload PNG, JPG, SVG, TIFF, WEBP, and PDF files.

If you’d like to adjust the size or placement of the logo or image you’ve uploaded, you can do this directly from the 2D view.

1. Open the Design page and at the top right corner, you’ll see a tab labeled “2D”

2. In the 2D view, you can adjust the size and the placement of any logo or image you’ve uploaded. Move it around, scale it up or down, whatever feels right for your brand.

3. Once you’re happy with the adjustments, switch it back to the 3D model tab to see how it sits on the actual product. 

Confirmation emails can take up to 2 working days, especially for orders placed on weekends. For orders containing multiple items, you may receive separate confirmation emails for each item.

Please check your spam or junk folder and ensure your email address was entered correctly.

If you’re still missing a confirmation email, contact us via live chat or email us at [email protected], and we’ll be happy to resend it.

You can cancel your entire order or partially (if it included multiple items) as long as it hasn't been confirmed yet. You&apos;ll receive a full refund for the item/s you choose to cancel.&#xA0;</p><p>To request a cancellation, contact our support team. We&#x2019;re available via live chat or email at <a href="mailto:[email protected]" style="text-decoration:none;" id="isPasted"><span style="text-decoration:underline;">[email protected]</span></a>, and we&#x2019;ll help you right away.&#xA0;</p><p>Once an item is confirmed and production has started, we&#x2019;re unable to cancel it.</p><p><span data-sheets-root="1"><br><br></span></p><p><br></p>

You can update your shipping address at any time before your order ships.

If the new address is significantly farther away, additional shipping charges may apply.

To request an update, please contact our support team as soon as possible through our live chat or email us to [email protected] and we’ll help you make the change quickly.

If your order arrives 5 or more business days after the estimated delivery date, we’ll issue a $50 store credit toward your next order.

You can track your shipment at any time using the tracking link in your shipping confirmation email. If the tracking status shows “Delivered” but you haven’t received your package, please contact us via live chat or reach out to UPS customer service directly.

If your item arrives damaged or incorrect, please contact us via live chat within 3 business days of delivery, and we’ll take care of it.

We’ll either issue a full refund or resend your order at no cost, and we’ll also add a $100 credit to your account for your next order.

When you reach out, including a quick photo of the issue helps us resolve things faster.

We’re sorry to hear the quality isn’t what you expected. 

Please contact us through live chat within 5 business days, letting us know what’s wrong with the item and sharing a quick photo. This helps us understand the issue and resolve it for you faster.

Reordering on dappas is quick and easy—no need to start from scratch.

1. Log in to your account and go to your profile and click “orders” 

2. Find the order you want to repeat and click “Order Again”

(Optional) you can use our AI design tool to make quick updates before checkout.

3.  Your item will be automatically added to your cart. You can adjust the quantity before completing your order.

Please report any issues with your order as soon as possible, and no later than 7 working days from delivery for quality-related concerns.

When contacting us via live chat or email at [email protected], please include a clear description of the issue along with photos and/or videos as supporting evidence. In some cases, we may request that samples be returned for review. If this is required, we’ll cover the return shipping costs.

If your package arrives damaged, please ask the delivery driver to note the damage before signing for or accepting the delivery. This helps us investigate and resolve shipping-related issues more efficiently.

Once a refund has been processed, it typically takes 3 to 5 business days to appear on the original payment method. 

In some cases, depending on your customer’s bank and its processing times, it may take up to 10 business days for the refund to be received.

We want it to be easy to know where your order is at every step. That’s why, when you order multiple items, each one ships in its own box. Every box comes with its own tracking link, so you can follow each delivery from our door to yours.

You might notice some packages arrive before others, that’s completely normal. We ship items as soon as they’re ready so you can get what you ordered as quickly as possible. 

Keep an eye on your inbox. You’ll be receiving a tracking link for each box as soon as it ships.

If you still run into any issues, feel free to reach out through the chat icon or email us at [email protected]. We’re here to help you.

We understand how frustrating it can be to see an order marked as "Delivered" when you can't find it right away. Sometimes carriers scan packages early or leave them somewhere else.

Here are few things we recommend checking first:

1. Look around the delivery location or check with anyone who have accepted the package on your behalf. Common places include:

• Front desk or lobby
• Mailroom
• Building management or leasing office
• Neighbor's door

2. Confirm the delivery address on your order matches the location you're checking.

3. Still can't locate it? Reach out to us via the chat icon on our website or email us at [email protected]. Our team will be happy to work with the carrier to investigate and make sure your order has been taken care of.